Every cancellation whether by individual passengers or groups, must be in writing.
Cancellations over the phone will not be accepted.
Cancellations for individual passengers:
- Cancellation within 8 days of notice: Free of charge.
- Cancellation within 7 to 3 days of notice: 50% of charge.
- Cancellation within 72 hours and 0 days: 100% of charge.
Cancellations for groups:
- Cancellations within 30 days of notice: Free of charge.
- Cancellations within 29 and 20 days of notice: 50% of charge.
- Cancellations within 19 and 10 days: 70% of charge.
- Cancellations within 9 and 0 days: 100% of charge.
Kids under the age of 8 will be free of charge as long as they share roms with their
parents, paying only $3.000 chilean pesos/per night for breakfast.